Terms and Conditions
Welcome to the website of hy-go.com. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any hy-go.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. hy-go.com reserves the right to change this Site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, hy-go.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by hy-go.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by hy-go.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by hy-go.com in advance. hy-go.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if hy-go.com believes that customer conduct violates applicable law or is harmful to hy-go’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. hy-go.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and hy-go.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify hy-go.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of hy-go.com (collectively, "Content"), belongs exclusively to hy-go.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by hy-go.com, without hy-go.com's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on hy-go.com as well as the use of hy-go.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this Site, the products offered for sale on it and the transactions conducted through it are provided by hy-go.com on an "as is" basis. hy-go.com makes no presentations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on this Site except as provided here to the full extent permissible by applicable law, hy-go.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This Site may include inaccuracies, mistakes or typographical errors. hy-go.com does not warrant that the content will be uniterrupted or error free. To the maximum extent permitted by law, hy-go.com will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to,indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, hy-go.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to hy-go.com during the month immediately preceding the act allegedly giving rise to hy-go.com's liability.
hy-go and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the items and has valid and confirmed manufacturing defects. hy-go and/or the seller will not be held liable for any damages resulting from customers improper use, personal negligence, and/or other reasons that do not attribute to item defects.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to hy-go.com. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, hy-go.com will not held responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur hy-go.com cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, hy-go.com may have to limit the number of products available for purchase. Pet reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime within 4 hours after the orders are placed prior to shipping; please contact our customer service . However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our warranty and returns and refund policy comes into effect.
Shipping and Delivery
Shipping times displayed on hy-go.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. hy-go.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when hy-go.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, hy-go.com will contact customers and offer to cancel the order and refund the purchase cost in full.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. hy-go.com cannot make changes to your shipping address once a package has been shipped, and hy-go.com is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. hy-go.com cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, hy-go.com cannot be held liable if a package is returned.
Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
Due to international trade embargo and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include but not limit to: Iran, North Korea, Cuba, Syria and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.
Exchange and Returns
If when you receive your products, and you are not completely satisfied, you can contact customer service to return items within 7 days of receiving items.Under the premise of complying with the return and refund policy, return the goods according to the instructions of the customer service. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
hy-go.com only grants refunds to following two circumstance: (a)You do not want the items, and you keep the package unopened and intact, then you can contact customer service to return items within 10 days of receiving items. You also responsible for the shipping fees. We will offer you a refund upon we receive the item.(b)If you have not received the product within 60 to 90 days, please contact our customer service and we will refund the full payment..Under the premise of complying with the return and refund policy, get a refund according to the instructions of the customer service.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on hy-go.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.